Shipping, Returns, and Exchanges
Chargii offers a few different shipping options available from the United States Postal Service. Chargii is not a courier or delivery service and does not deliver packages directly to customers via any Chargii staff members. Delivery is handled by the United States Postal Service (USPS) and any delays in shipment are the result of generalized mail delays.
Shipping Times are as follows:
Standard Shipping: 2-5 Business Days (please allow up to 7 days from date of purchase)
USPS Priority: 2-3 Business Days
USPS Priority Express: 1-2 Business Days
Return AssistanceTo return an item, please visit us online at Chargii.com for assistance, or call (833) 843-5658, Monday - Friday from 9:00 am to 1:00 pm, ET.
Return deadlineAt Chargii, our priority is to make certain of your 100% satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to Chargii within 30 calendar days of purchase. Claims for damaged or missing items must be received within two business days of receipt of merchandise. All return items must be in new and unused condition and in original packaging. (See “How to return an item” below.)
Exchanges and RefundsYou have the option of receiving a refund for the full amount of the original purchase price or exchanging the item(s) for warranty issues. Chargii does not have an upgrade policy and cannot exchange for another product. Refunds on returned items will be issued in the matching payment form as tendered at the time of purchase, excluding freight charges. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 business days for a credit to appear on your credit card statement.
Return ConditionsPlease carefully read conditions below. If conditions are not met, Chargii reserves the right to refuse the return or to charge a restocking fee of 20%. Please note that Chargii does not permit the return of or offer refunds for the following products:
- Product that is custom configured to your specifications, including personalized products
- Product purchased from a 3rd party retail partner.
How to return an item
If, for whatever reason, you are dissatisfied with your purchase, follow the return directions at Chargii.com and submit a return request within 30 calendar days of purchase for a full refund, credit, or exchange, no questions asked. For warranty issues, submit a claim at www.Chargii.com at any time during the warranty period. A valid credit card is required. Return the original product to Chargii within sixty (60) days.
- All returned or exchanged items must be in new condition, in their original box, and must include all packing material, manuals, documentation, and accessories. The value of any missing items will be deducted from the credit amount of a return. For exchanges, we will exchange only what the customer returns.
- Faulty items may be repaired or exchanged at our discretion for the equivalent model.
- Any merchandise missing the original Universal Product Code (UPC) cannot be returned.
NOTE: Chargii recommends that you:
- Use a carrier that offers shipment tracking for all returns
- Either insure your package for safe return to Chargii or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit.
If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
Non-functioning (NF) Product: Failure Out of the BoxA Chargii-branded hardware product is considered NF if it shows symptoms of a hardware failure, preventing basic operability, when you first use it after opening the box. If you believe that your product is NF, please call Chargii Technical Support at (833)843-5658 within 10 calendar days of the invoice date. Chargii Technical Support will determine whether the product is NF and offer you the following options:
- Replacement: Chargii, at its expense, will ship another of the same product. Chargii Technical Support will put you in touch with a Chargii Sales Support Representative who will arrange for replacement and the NF product's return.
- Service: You may have the product repaired. However, once you choose that option, you may not request replacement of the product.
- If Chargii Technical Support determines that a returned product is not NF, Chargii will apply Chargii's standard product warranty to the product. Further, if Chargii determines that you have misrepresented a returned product's condition and that the product is not NF, Chargii may impose up to a $50 handling fee.
NF PolicyThis NF policy applies only to Chargii-branded hardware products currently offered at the Chargii Online Store. As new products are offered, Chargii reserves the right to determine whether or not this policy applies.
APO/FPO AddressesIf you're an APO/FPO customer and you're outside the domestic delivery area, the standard Chargii Return and Refund Policy applies - with the exception that you're responsible for shipping the product back to a state-side return address, plus handling, customs, and inventory liability. Since you're responsible for the safe delivery of any product you're returning to Chargii, we recommend that you insure it against loss.
Defective ItemsIf you discover what you believe is a product defect for any Chargii-branded product, please contact Chargii Technical Support at (833) 843-5658. If your product does have a defect, your product is covered under the terms of your product's warranty. Please refer to the warranty information and other supporting documentation that came with your product. For specific information about Chargii's product warranties.